Frequently Asked Questions
We have tried our best to give a correct sizing chart but there will always be exceptions which we will accommodate. Before you email us, please check sizing by adding in all your food and water before you decide it is too large. Please send you exchange request and chest circumference to email@example.com to organise a free exchange.
If you do not have a long tape measure, use a piece of string and then a 30 cm ruler to work it out.
Yes, we have various prototypes tested over the last 2 years and Gary Britz ( owner) has run two Puffer trail runs in the first prototypes. He has run many trails including 13 Peaks (24 hr) and 6 PEAKS FKT in George using our latest version. His trail running friends have also tested the pack and generously given us their feedback which has shaped this latest version.
The Navy one is made with 100% polyester eyelet mesh and the Grey one is made from a 100% polyester moisture management fabric. These base fabrics increase breathability and comfort. The colourful outer fabric is a 80 % nylon 20 % spandex mix. The water-resistant pockets are made from a 100% water resistant fabric and although the zip isn’t waterproof, the whole pocket will give protection in a splash or light rain. If you are worried, we recommend placing your cellphone in a zip lock bag before placing into our pockets as our pockets are NOT WATERPROOF.
We are using a very tough polyester thread that should not break but if there should be a problem with your pack, please do not hesitate to contact firstname.lastname@example.org. We will attend it immediately and organize a free repair or replacement if it falls in the 6 months warranty period.
If it falls outside the 6 month warranty period, we will quote for repairs and courier fees. Less landfill is something we support.
You can wash your packs in a cold or warm 40 degree wash with your other clothes. We don’t recommend ironing or tumble drying.
That’s all for now!
Payment via Payfast (credit, debit card or secure EFT,) Snapscan or EFT.
Production will take 3 to 7 days and then courier can take 1 to 3 days. You will receive an email as soon as your order is dispatched with a tracking number so you can follow it.
If you are not satisfied with your purchase, in order to obtain a refund of the purchased items being returned, the product(s) being returned must be sent back to us within 10 days of receipt. It must still be in its initial condition (not worn and washed). Please email Sue@rockrabbitsports.co.za to notify us of the return.
Our trail packs have a 6 month warranty for product failure. Please email email@example.com with details and we will address the issue immediately.