Frequently Asked Questions

Pack information

We have tried our best to give a correct sizing chart but there will always be exceptions which we will accommodate. Before you email us, please check sizing by adding in all your food and water before you decide it is too large. Please send you exchange request and chest circumference to sue@rockrabbitsports.co.za to organise a free exchange.
If you do not have a long tape measure, use a piece of string and then a 30 cm ruler to work it out.

No, we only have one version. We have tried and tested it on males and females and due to its stretchy nature it works for most body types.
We have designed and tested this trail pack for the last 2 years right here in Cape Town, South Africa. It is locally made and by supporting us you are supporting local employment. Our trail jacket has a super snug fit and our customers tell us that it doesn’t feel like a backpack that jumps around. We have chosen bright fun colours and you can throw our trail pack in the wash with your other laundry. Plus, most importantly, we give great after sales support as we are on doorstep!

Yes, we have various prototypes tested over the last 2 years and Gary Britz ( owner) has run two Puffer trail runs in the first prototypes. He has run many trails including 13 Peaks (24 hr) and 6 PEAKS FKT in George using our latest version. His trail running friends have also tested the pack and generously given us their feedback which has shaped this latest version.

The Navy one is made with 100% polyester eyelet mesh and the Grey one is made from a 100% polyester moisture management fabric. These base fabrics increase breathability and comfort. The colourful outer fabric is a 80 % nylon 20 % spandex mix. The water-resistant pockets are made from a 100% water resistant fabric and although the zip isn’t waterproof, the whole pocket will give protection in a splash or light rain. If you are worried, we recommend placing your cellphone in a zip lock bag before placing into our pockets as our pockets are NOT WATERPROOF.

We are using a very tough polyester thread that should not break but if there should be a problem with your pack, please do not hesitate to contact sue@rockrabbitsports.co.za. We will attend it immediately and organize a free repair or replacement if it falls in the 6 months warranty period.
If it falls outside the 6 month warranty period, we will quote for repairs and courier fees. Less landfill is something we support.

You can wash your packs in a cold or warm 40 degree wash with your other clothes. We don’t recommend ironing or tumble drying.

That’s all for now!

payment information

Payment via Payfast (credit, debit card or secure EFT,) Snapscan or EFT.

For all purchases over R500, delivery will be free. It will take 7 to 10 working days for majors cities and 10 to 13 days for outlying areas. For all purchases under R500, delivery will cost R100 . it will take 3 to 5 working days for major cities and 4 to 6 days for outlying areas. You will receive an email as soon as your order is dispatched with a tracking number so you can follow it.

If you are not satisfied with your purchase, in order to obtain a refund of the purchased items being returned, the product(s) being returned must be sent back to us within 10 days of receipt. It must still be in its initial condition (not worn and washed). Please email Sue@rockrabbitsports.co.za to notify us of the return.

Our trail packs have a 6 month warranty for product failure. Please email sue@rockrabbitsports.co.za with details and we will address the issue immediately.

For all purchases over R500, delivery will be free. For all purchases under R500, delivery will cost R100.
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